The Palestinian Authority is committed to improving state-citizen relations through various mechanisms including the complaints resolution. The objective of this technical assistance, which has been undertaken at the request of the DGC, is to strengthen the Complaint Handling Mechanisms (CHMs)...

"A variety of theories of skill formation suggest that investments in schooling and other dimensions of human capital will have lower returns if children do not have adequate levels of cognitive and social skills at an early age. This paper analyzes the impact of a randomized cash transfer...

The report focuses on preschool, as an effective early childhood development (ECD) intervention, especially for improving the status of the poorest groups in Brazil's population. Because of data limitations, the focus is primarily on pre-schooling, with some discussions on day care, and other...

Transportation services and infrastructure connect people, businesses, and places. They allow citizens to access opportunities, such as jobs, education, health services, recreation, and enable the movement and distribution of goods. As a result, transport services and infrastructure are key to...

Generative artificial intelligence (AI) has been developing rapidly and has attracted significant attention in recent years, with numerous advances and breakthroughs. The generative AI market is expected to grow from 1.5 billion dollars in 2021 to 6.5 billion dollars by 2026 - a compound annual...

"In the early 2000s, the Government of Sri Lanka considered engaging private sector operators to manage water and sewerage services in two separate service areas: one in the town of Negombo (north of Colombo), and one stretching along the coastal strip (south from Colombo) from the towns of...

Mozambique is poised to meet the MDG goal of 100 percent primary education enrollment. The achievement will have limited impact if the quality of the education that pupil has access to is lacking. Education quality will critically determine whether the promise of the newfound mineral wealth is...

The "Public Service Unit" (PSU), or shiye danwei, is one of the four categories of public sector institutions in China. The country has more than one million public service units (PSUs), or shiye danwei, with a labor force of around 30 million. Most PSUs were created as public service providers....