The necessity of differentiation between the terms «process» and «business-process» has been proven within the process-oriented management. The notion of «business-process» has been specified. Its distinctions in comparison with the existing one are: the division of business-process...

The process of tax planning at a motor transport enterprise has been considered. The stages of planning which are aimed at optimizing the taxation at a motor transport enterprise have been formed. Measures for implementing each phase of tax planning are offered on the process approach basis...

Предложен подход к выбору методов улучшения бизнес-процессов, особенностью которого является: обоснование целесообразности их использования на основе...

Scientific and methodical recommendations on benchmarking of motor-transport enterprises business-processes have been offered. Its features are substantiation of the choice of enterprise-partner in benchmarking and using the method of hierarchies analysis for determination of the priority of...

The place of the system of business-processes management at motor-transport enterprise in the general system of management of the enterprise has been substantiated. The subsystems of strategic management, business-processes management of strategic orientation and current activity, processes of...

The methodical approach to the estimation of quality of a motor transport enterprise business processes has been developed. As opposed to existing ones, it provides determination of partial indices, which are directed to evaluation of basic descriptions of the process, satisfaction of external...

The basic stages of business-processes improvement of the motor transport enterprise have been substantiated. They are: collection of the data about the business-processes functioning; its modeling and estimation; determination of improvement necessity; formation of the improvement group;...

Рассмотрены основные модели и виды лояльности персонала. Определены критерии для выделения типов лояльности персонала. Предложено девять типов лояльности...