Noor, Nor Azila Mohd; Kasim, Azilah; Scarlat, Cezar; … - In: Academica Turistica - Tourism and Innovation Journal 3 (2010) 1-2, pp. 64-72
In most parts of the world, the hotel industry has become one of the prominent players that contribute substantially to a nation’s economic growth and employment. As other service industry, hoteliers are highly relying on their contact employees known as front liners to deliver services to the...
