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~isPartOf:"Academy of Management journal : AMJ"
~person:"Chaloupka, Frank J."
~person:"Nayga, Rodolfo M."
~person:"Walsh, Gianfranco"
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Academy of Management journal : AMJ
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Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
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