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The catch-22 of countering a moral occupational stigma in employee-customer interactions
Mikolon, Sven; Alavi, Sascha; Reynders, Anika - In: Academy of Management journal : AMJ 64 (2021) 6, pp. 1714-1739
Persistent link: https://www.econbiz.de/10012813556
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When victims help their abusive supervisors : the role of LMX, self-blame, and guilt
Tröster, Christian; Quaquebeke, Niels van - In: Academy of Management journal : AMJ 64 (2021) 6, pp. 1793-1815
Persistent link: https://www.econbiz.de/10012813583
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Office chitchat as a social ritual : the uplifting yet distracting effects of daily small talk at work
Methot, Jessica R.; Rosado-Solomon, Emily H.; Downes, … - In: Academy of Management journal : AMJ 64 (2021) 5, pp. 1445-1471
Persistent link: https://www.econbiz.de/10012814527
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Navigating space for personal agency : auxiliary routines as adaptations in toxic organizations
Kahn, William A.; Rouse, Elizabeth D. - In: Academy of Management journal : AMJ 64 (2021) 5, pp. 1419-1444
Persistent link: https://www.econbiz.de/10012814533
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Undertrusted, overtrusted, or just right? : the fairness of (in)congruence between trust wanted and trust received
Baer, Michael D.; Frank, Emma L.; Matta, Fadel K.; … - In: Academy of Management journal : AMJ 64 (2021) 1, pp. 180-206
Persistent link: https://www.econbiz.de/10012508621
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Micro-foundations of firm-specific human capital : when do employees perceive their skills to be firm-specific?
Raffiee, Joseph; Coff, Russell - In: Academy of Management journal : AMJ 59 (2016) 3, pp. 766-790
Persistent link: https://www.econbiz.de/10011516432
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Development and validation of a forced choice scale to measure job-related discomfort among customer service representatives
Bernardin, H. John - In: Academy of Management journal : AMJ 30 (1987) 1, pp. 162-173
Persistent link: https://www.econbiz.de/10001032446
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Finding meaning through volunteering : why do employees volunteer and what does it mean for their jobs?
Rodell, Jessica B. - In: Academy of Management journal : AMJ 56 (2013) 5, pp. 1274-1294
Persistent link: https://www.econbiz.de/10010206713
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When helping hurts helpers : anticipatory versus reactive helping, helper's relative status, and recipient self-threat
Harari, Dana; Parke, Michael R.; Marr, Jennifer Carson - In: Academy of Management journal : AMJ 65 (2022) 6, pp. 1954-1983
Persistent link: https://www.econbiz.de/10013548918
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How other- and self-compassion reduce burnout through resource replenishment
Schabram, Kira; Heng, Yu Tse - In: Academy of Management journal : AMJ 65 (2022) 2, pp. 453-478
Persistent link: https://www.econbiz.de/10013206608