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Searing sentiment or cold calculation? : the effects of leader emotional displays on team performance depend on follower epistemic motivation
Kleef, Gerben A. van; Homan, Astrid C.; Beersma, Bianca; … - In: Academy of Management journal : AMJ 52 (2009) 3, pp. 562-580
Persistent link: https://www.econbiz.de/10003865405
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Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus; Hennig-Thurau, Thorsten; Walsh, Gianfranco - In: Academy of Management journal : AMJ 52 (2009) 5, pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
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Making the break count: an episodic examination of recovery activities, emotional experiences, and positive affective displays
Trougakos, John P.; Beal, Daniel J.; Green, Stephen G.; … - In: Academy of Management journal : AMJ 51 (2008) 1, pp. 131-146
Persistent link: https://www.econbiz.de/10003705467
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Affect and the framing effect within individuals over time : risk taking in a dynamic investment simulation
Seo, Myeong-gu; Goldfarb, Brent; Barrett, Lisa Feldman - In: Academy of Management journal : AMJ 53 (2010) 2, pp. 411-431
Persistent link: https://www.econbiz.de/10003980418
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Affective responses to professional dissimilarity : a matter of status
Chattopadhyay, Prithviraj; Finn, Carmel; Ashkanasy, Neal M. - In: Academy of Management journal : AMJ 53 (2010) 4, pp. 808-826
Persistent link: https://www.econbiz.de/10008657162
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A multilevel field investigation of emotional labor, affect, work withdrawal, and gender
Scott, Brent A.; Barnes, Christopher M. - In: Academy of Management journal : AMJ 54 (2011) 1, pp. 116-136
Persistent link: https://www.econbiz.de/10008988907
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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
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Emotional labor dynamics : a momentary approach
Gabriel, Allison S.; Diefendorff, James M. - In: Academy of Management journal : AMJ 58 (2015) 6, pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
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Hot buttons and time sinks : the effects of electronic communication during nonwork time on emotions and work-nonwork conflict
Butts, Marcus M.; Becker, William J.; Boswell, Wendy R. - In: Academy of Management journal : AMJ 58 (2015) 3, pp. 763-788
Persistent link: https://www.econbiz.de/10011336987
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Chameleonic or consistent? : a multilevel investigation of emotional labor variability and self-monitoring
Scott, Brent A.; Barnes, Christopher M.; Wagner, David T. - In: Academy of Management journal : AMJ 55 (2012) 4, pp. 905-926
Persistent link: https://www.econbiz.de/10009625396