Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; … - In: Administrative Sciences 2 (2012) 1, pp. 63-81
The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA's leadership triad and knowledge management in an e-government...
