The Palestinian Authority (PA) is in the early phase of its e-goverment journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well-beng and facilitate economic development. The PA aims to serve 12.1 million Palestinians in the West Bank (2.7...

Governments around the world are facing a double challenge. Their citizens are expecting everhigher standards of service and want to be able to interact with the government online as easily as they do with banks and Internet commerce companies. At the same time, governments need to reduce...

Electronic Government (e-government) is among the main bases for improving public administration and service delivery in Ukraine. To effectively support enhanced developmentoutcomes, it requires a systemic and coordinated approach and parallel advancement of various components of digitalization....

The Digital Government Readiness Assessment (DGRA) Toolkit is a knowledge product developed as a global public good to help client countries leaders in digital agenda and Information and Communication Technologies (ICT) sector assess their current status, as well as their aspirations in digital...

Using a cross-country data set on e-government systems, this paper analyzes whether e-filing of taxes and e-procurement adoption improves the capacity of governments to raise and spend resources through the lowering of tax compliance costs, improvement of public procurement competitiveness, and...