The COVID-19 pandemic has made teleworking a widespread form of work for contact center workers in Portugal, who are already used to work processes supported by technological platforms and digital workflows, but with little adherence to remote work. Deepening knowledge about the impact of...

Working independently of a fixed schedule or specific place while staying connected with colleagues and managers via digital technologies is the cornerstone of new ways of working (NWW). Following the COVID-19 crisis, these have become more popular and more extensively used. The main objective...

Working in the digital age requires a discussion on the right to disconnect. Although it has previously been studied in association with the digital transition movement, the "right to disconnect" has gained relevance in a context of mandatory teleworking due to the COVID-19 pandemic. This...

The contemporary post-COVID-19 corporate environment of instant response and hybrid work settings motivates employees to learn to adjust their expectations. This new corporate working model incorporates flex locations and flex schedules by working at home 1-2 days per week and staying connected...

A new research stream emerged in the 2000s dedicated to flexible work arrangements in public and private organizations, called "new ways of working" (NWW). This article aims to examine NWW from both a theoretical and empirical perspective, focusing on definitional issues as well as on HR...

COVID-19 has brought an unexpected need for change within organizations, particularly regarding human resource management. The nature of this global crisis has meant that these processes remain under-systematized. The aim of this study, which uses an exploratory design and mixed-methods...

Even though research has been showing that telework, under regular circumstances, could benefit the integration of work and family life, mandatory telework during the COVID-19 lockdown brought additional challenges, with potential to create conflicts between work and family spheres. Using...

In a cross-sectional study among 623 employees of a higher education institution, we examined the relations between perceived competence, autonomy, relatedness, intrinsic motivation, and productivity during the first lockdown in the spring of 2020. The results indicate that, relative to the...

The outbreak of the COVID-19 pandemic took a sledgehammer to the education sector, shattering the established structured systems, norms and rituals of practices and procedures. To ensure continuity whilst adhering to the pandemic-induced containment measures, higher education institutions...

The unprecedented nature and scale of the COVID-19 pandemic resulted in mass lockdowns around the world, and millions of people were forced to work remotely for months, confined in their homes. Our study was aimed at understanding how pandemic-imposed remote work arrangements affected millennial...