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Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict

Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19

This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work-family-related...

Persistent link: https://www.econbiz.de/10012817782

For telework, please dial 7 : qualitative study on the impacts of telework on the well-being of contact center employees during the COVID19 pandemic in Portugal

Santos, Reinaldo Sousa; Pereira, Sílvia dos Santos - In: Administrative Sciences : open access journal 13 (2023) 9, pp. 1-25

reinforcing well-being at work: performance, relationship, money, workplace, technology, time, and family. These results …

Persistent link: https://www.econbiz.de/10014370546

Psychological contracts and organizational commitment : the positive impact of relational contracts on call center operators

Fantinelli, Stefania; Galanti, Teresa; Guidetti, Gloria; … - In: Administrative Sciences : open access journal 13 (2023) 4, pp. 1-14

employee performance, satisfaction and well-being. However, certain work contexts can increase psychosocial risks, making it …

Persistent link: https://www.econbiz.de/10014285411

The impact of burnout on police officers' performance and turnover intention : the moderating role of compassion satisfaction

Gomes, Gabriela Pedro; Ribeiro, Neuza; Gomes, Daniel Roque - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-18

exposure to stressful events. The study sought to examine the impact of burnout on performance and turnover intention of … is negatively related to performance; (2) burnout is positively related to turnover intention; (3) CS, although it has a … positive effect on performance, does not assume a moderating role, as expected, in the relationship between burnout and …

Persistent link: https://www.econbiz.de/10013286766

The balanced scorecard as a strategic management tool in the textile sector

Quesado, Patrícia Rodrigues; Marques, Salomé; Silva, Rui - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-25

useful tool for improving organizational performance to meet strategic objectives. However, some factors were also found that …

Persistent link: https://www.econbiz.de/10012886956

Corporate social responsibility : micro foundation framework for high employee performance in a developing country

Abdurachman, Dudung; Ramdhan, Rudy M.; Karsoma, Ateng; … - In: Administrative Sciences : open access journal 13 (2023) 8, pp. 1-24

micro and macro levels needs further explanation. The study aims to analyze the effect of CSR on employee performance …. Internal CSR, which primarily aims to improve employee performance, was found to improve employee satisfaction and engagement … and lead to better performance more significantly than external CSR. Internal CSR had a higher effect on employee …

Persistent link: https://www.econbiz.de/10014370399

Disentangling workplace sexism in age generations : a multi-group analysis on the effects on job satisfaction and task performance

Morando, Martina - In: Administrative Sciences : open access journal 13 (2023) 9, pp. 1-15

of career aspiration and impacts task performance. This study is aimed at examining the impact that the experience of … benevolent and hostile sexism could have on performance and job satisfaction. A total of 402 female workers were enrolled. The …

Persistent link: https://www.econbiz.de/10014370522

Incorporation of controlling into the organizational structures of industrial enterprises

Vranakova, Natalia; Babelova, Zdenka Gyurak; Santava, Eva - In: Administrative Sciences : open access journal 14 (2024) 12, pp. 1-20

Enterprises, especially those operating in a dynamic environment of industrial production, need a management concept capable of responding to changes. For prompt and accurate reactions, it is crucial for managers to have a feedback system that allows monitoring the achievement of defined goals,...

Persistent link: https://www.econbiz.de/10015190250

Network and business performance installed in coworking spaces : evidence and associations

Ribeiro de Lima, Hérique Costa; Araujo de Moraes … - In: Administrative Sciences : open access journal 14 (2024) 11, pp. 1-19

developed in coworking spaces and business performance. This research was quantitative, exploratory, and descriptive ex post …, which allowed for the development of a measurement scale. It also discusses the performance construct and its measurement … and significant association between network and market performance was partially accepted, demonstrating that more than …

Persistent link: https://www.econbiz.de/10015179640

Reconfiguration of technological and innovation capabilities in Mexican SMEs : effective strategies for corporate performance in emerging economies

Valdez-Juárez, Luis Enrique; Ramos-Escobar, Elva Alicia; … - In: Administrative Sciences : open access journal 13 (2023) 1, pp. 1-25

progress in technological digitization, innovation management, and corporate performance. The purpose of this research is to … first analyze the direct effect that digitalization has on the management of innovation and corporate performance of Mexican … findings revealed that digitization has positive and significant effects on innovation management and corporate performance. In …

Persistent link: https://www.econbiz.de/10014231734