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Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict

Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19

This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work-family-related...

Persistent link: https://www.econbiz.de/10012817782

Psychological contracts and organizational commitment : the positive impact of relational contracts on call center operators

Fantinelli, Stefania; Galanti, Teresa; Guidetti, Gloria; … - In: Administrative Sciences : open access journal 13 (2023) 4, pp. 1-14

employee performance, satisfaction and well-being. However, certain work contexts can increase psychosocial risks, making it …

Persistent link: https://www.econbiz.de/10014285411

For telework, please dial 7 : qualitative study on the impacts of telework on the well-being of contact center employees during the COVID19 pandemic in Portugal

Santos, Reinaldo Sousa; Pereira, Sílvia dos Santos - In: Administrative Sciences : open access journal 13 (2023) 9, pp. 1-25

reinforcing well-being at work: performance, relationship, money, workplace, technology, time, and family. These results …

Persistent link: https://www.econbiz.de/10014370546

Utilizing self-leadership to enhance gratitude thought patterns

Godwin, Jeffrey L.; Hershelman, Susan M. - In: Administrative Sciences : open access journal 11 (2021) 2, pp. 1-12

between TSL, emotional state of gratitude, thought patterns about gratitude, and performance. Given the positive benefits of … performance. …

Persistent link: https://www.econbiz.de/10012601996

The impact of burnout on police officers' performance and turnover intention : the moderating role of compassion satisfaction

Gomes, Gabriela Pedro; Ribeiro, Neuza; Gomes, Daniel Roque - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-18

exposure to stressful events. The study sought to examine the impact of burnout on performance and turnover intention of … is negatively related to performance; (2) burnout is positively related to turnover intention; (3) CS, although it has a … positive effect on performance, does not assume a moderating role, as expected, in the relationship between burnout and …

Persistent link: https://www.econbiz.de/10013286766

When COVID-19 is the invader and internal communication is the hero : understanding the influence of internal communication on individual performance and evaluating the mediating r...

Gomes, Daniel Roque; Lourenço, Patricia; Ribeiro, Neuza - In: Administrative Sciences : open access journal 11 (2021) 4, pp. 1-13

respect to individual performance (IP) in a pandemic framework. In this sense, the study intends to evaluate the effects of IC … be a valid path towards developing bonds leading to improved performance. …

Persistent link: https://www.econbiz.de/10012795375

The influence of core self-evaluations on group decision making processes : a laboratory experiment

Cristofaro, Matteo; Giardino, Pier Luigi; Leoni, Luna - In: Administrative Sciences : open access journal 10 (2020) 2/29, pp. 1-16

scholars due to its ability to predict job performance and to explain some facets of decision-making processes. However … and intuitive/reflecting thinking approach of participants were administered; moreover, the performance resulting from … the best performance possible. This work suggests that there is a huge misattribution in considering a high level of CSE …

Persistent link: https://www.econbiz.de/10012271141

Strategy implementation style and public service effectiveness, efficiency, and equity

Andrews, Rhys; Beynon, Malcolm; Genc, Elif - In: Administrative Sciences : open access journal 7 (2017) 1/4, pp. 1-19

effectiveness, efficiency and equity; with the absence of an implementation style associated with worse performance. Theoretical and …

Persistent link: https://www.econbiz.de/10012107193

Success through trust, control, and learning? : contrasting the drivers of SME performance between different modes of foreign market entry

Holtgrave, Maximilian K.; Onay, Mert - In: Administrative Sciences : open access journal 7 (2017) 2/9, pp. 1-24

enter foreign markets. However, current knowledge on which factors determine SMEs' foreign market performance and secure … their success is limited. Using empirical data on 280 German SMEs' activities in Arab markets, we contrast the performance … performance and provides relevant advice as to which managerial approach to emphasize for which mode of foreign market entry. …

Persistent link: https://www.econbiz.de/10012107696

Bond mutual funds vs. bond exchange traded funds : evaluation of risk adjusted performance

Stankevičiene, Jelena; Petroniene, Ieva - In: Administrative Sciences : open access journal 9 (2019) 2/31, pp. 1-14

-adjusted performance of a sampled group of bond funds and ETFs using the TOPSIS multi-criteria decision-making method revealed that …' performance dependability on portfolio composition by fixed income sector. …

Persistent link: https://www.econbiz.de/10012140325