"This book analyses the current trends, key uses and broad service provider landscape for analytics services, specifically for the service sector both offline and online Channels. It also analyzes the evolution in technology and people expertise that has enabled service providers to meet this...

"[This book] is a pivotal reference source for the latest innovative perspectives on the incorporation of analysis techniques to enhance business performance. Examining a wide range of relevant topics, such as alternative clustering, recommender systems, and social media tools, this book is...

"This book explores what drives profitability and more successful customer relationship management. It looks the behavior of any classifier used to classify sentiments in product reviews. It also develops common expert system to classify and visualize the predicted result"--