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Success factors in new service development and value creation through services
Edvardsson, Bo; Gustafsson, Anders; Enquist, Bo - In: Advances in services innovations, (pp. 165-183). 2007
Persistent link: https://www.econbiz.de/10003387969
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Satisfaction measurement within the customer relationship life cycle
Stauss, Bernd; Gouthier, Matthias; Seidel, Wolfgang - In: Advances in services innovations, (pp. 205-220). 2007
Persistent link: https://www.econbiz.de/10003387982