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Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
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4. ed.
Persistent link: https://www.econbiz.de/10009532314
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Operations management
Slack, Nigel
;
Brandon-Jones, Alistair
;
Johnston, Robert B.
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2013
-
Seventh edition
Persistent link: https://www.econbiz.de/10013481779
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