Accurate forecasting is one of the most critical issues for business planning. Knowing how best to generate forecasts and how others are performing this function is important information for managers. This study reports on forecasting practices in US firms based on a survey of 500 companies. In...

This exploratory study examines how promotional effectiveness is determined in small firms and examines decision-makers attitudes toward promotional performance and measurement. Although it is commonly believed that small business managers rely upon intuitive methods, this study suggests that...

Clients in an accounting firm were surveyed to identify factors relating to client satisfaction in service organizations. Four independent variablesÑcommunication, responsiveness, service quality, and effectivenessÑ correlated with, and explained the variance in client satisfaction....

The purpose of this paper is to compare the implementation of short-run (i.e., small lot-size) statistical process control (SPC) techniques for manufacturing between the U.S. and Japan. Using U.S. and Japanese questionnaires, this research focuses on the use of several manufacturing management...

This research examines the ability of firms to utilize the existing primary U.S. metal futures markets in decreasing variability of spot metal positions. The focus of the analysis is on those twenty-one U.S. cash metals listed in the Wall Street Journal which have an intrinsic relation with (at...

While most practitioners are familiar with traditional customer satisfaction surveys, research findings suggest that best practice companies use multiple tools to bring the voice of the customer inside the organization. The purpose of this study is to examine how best practice companies use...

The purpose of this research is to further examine the relationship between organizational culture and a strategic approach to quality, as embodied in Malcolm Baldrige Quality award criteria. To accomplish this, a questionnaire was developed for a postal survey. The questionnaire was based upon...

A recent national survey of the US workforce suggests that adult attention related disorders are producing a wide range of negative outcomes in the workplace. The symptoms typically associated with the disorder (difficulties with activation, concentration, effort, emotional interference and...

Whisper numbers have captured the attention of both the investment community and the financial media. They have heightened the drama of companies’ earnings releases and have been played up as explanations for stock prices’ reactions to actual earnings announcement. I examine the accuracy,...

This paper describes ways to improve the effectiveness of a code of ethics where the goal is to affect the alternative chosen by a decision maker. These avenues for improvement are divided into those related to the content of the code and those related to enforcement provisions associated with a...