This paper examines the sources of competitive advantage from a cross-functional perspective and presents a dynamic, general model of the tangible and intangible factors that lead to superior firm performance. We argue that superior performance results from the development of a complex,...

Outsourcing is the strategic use of outside resources to perform activities that are usually handled by internal staff and resources. By using a well-managed outsourcing agreement, companies can gain in markets that would otherwise be uneconomical. This study was designed to explore why...

Total Quality Management activities are gaining prominence in higher education. Many universities and colleges are implementing these activities across their institutions and incorporating them into the curriculum. Total Quality Management adoption by academia may generally be attributed to...

A review of the literature found that little research has been conducted on the use of videotape in the teaching of management courses in university schools of business. Utilizing an adaptation of Gioia and BrassÕs (1985-86) Òrepertoire of observational techniques,Ó survey responses were...

There is general agreement that the relationship between university business schools and the business community should become closer in the future, but neither group has many suggestions as to how this might be done. This paper describes a student/practitioner collaborative project that helped...

This paper describes a semester-long project involving senior-level accounting students enrolled in Principles of Auditing and senior technology majors enrolled in a Manufacturing Planning and Management (MPM) class in the School of Technology. As part of their course requirements, the...

A procedure to assess organizational effectiveness is proposed in this paper. An OE ÒmenuÓ of options is set out by which organizational performance can be measured. By using such a menu, managersÕ decision making, planning, and communicating with internal and external constituencies can be...