This paper examines the sources of competitive advantage from a cross-functional perspective and presents a dynamic, general model of the tangible and intangible factors that lead to superior firm performance. We argue that superior performance results from the development of a complex,...

Outsourcing is the strategic use of outside resources to perform activities that are usually handled by internal staff and resources. By using a well-managed outsourcing agreement, companies can gain in markets that would otherwise be uneconomical. This study was designed to explore why...

Today, communication skills are among the most popular content areas in employee training. This survey of training managers examined the status of communication training in businesDespite the entry of large numbers of women into the accounting profession over the last decade, few women have...

Previous research has found that nonprofit organizations pay lower wages than do other organizations. This has been attributed to altruism on the part of workers who are willing to donate some of the value of their time to organizations that support causes in which they believe. This paper...

Companies regularly need to communicate information about their employeesÕ performance to a variety of people who need to know; internally to co-workers involved in audits or evaluations, and externally to customers and clients, the media, and prospective employers seeking references. Where the...

Companies in general have not lived up to their ethical responsibility in assisting workers in decreasing work-related accidents and illnesses. This paper presents a systematic four-stage employee involvement model that was successful in transforming a companyÕs culture to become a model for...

Several U.S. Courts of Appeals have recently decided cases involving the impact of employment application fraud on discrimination and wrongful discharge suits. These cases are initiated by a terminated employee who sues his former employer claiming the termination was discriminatory or in some...

A procedure to assess organizational effectiveness is proposed in this paper. An OE ÒmenuÓ of options is set out by which organizational performance can be measured. By using such a menu, managersÕ decision making, planning, and communicating with internal and external constituencies can be...

A major difficulty in controlling sexual harassment is that it is actually a perceptual phenomenon. A survey was created to determine what effects a perpetratorÕs gender and management status and evaluatorÕs education have on whether fifteen behaviors are perceived as sexual harassment....

Ever since passage of the 1964 Civil Rights Act, employers have complained that nondiscrimination laws constitute an additional regulatory burden on business, while civil rights advocates have argued that compliance requires nothing more than the sorts of sound personnel practices that...