Sojka, Jane Z.; Deeter-Schmelz, Dawn R. - In: American Journal of Business 17 (2002) 1, pp. 43-50
In todayÕs rapidly changing sales environment, successful salespeople must acquire skills that give them a competitive advantage. Emotional intelligence (EI), defined as perceiving, interpreting, and reacting to oneÕs own and othersÕ emotions, is offered as one critical skill that will allow...
