Organizational members responded to four open-ended questions about the organizationÕs culture at two times, six years apart. Results of a content analysis of the responses indicated that organizational values remained stable, despite extensive changes in the top leadership of the organization...

In todayÕs rapidly changing sales environment, successful salespeople must acquire skills that give them a competitive advantage. Emotional intelligence (EI), defined as perceiving, interpreting, and reacting to oneÕs own and othersÕ emotions, is offered as one critical skill that will allow...