A procedure to assess organizational effectiveness is proposed in this paper. An OE ÒmenuÓ of options is set out by which organizational performance can be measured. By using such a menu, managersÕ decision making, planning, and communicating with internal and external constituencies can be...

Among the factors contributing to competitiveness problems for many American firms is the presence of excessive and inaccurate self-presentations and resulting defensive communication routines among managers in these firms. Suggestions are provided to identify and reduce conduct leading to these...

In todayÕs rapidly changing sales environment, successful salespeople must acquire skills that give them a competitive advantage. Emotional intelligence (EI), defined as perceiving, interpreting, and reacting to oneÕs own and othersÕ emotions, is offered as one critical skill that will allow...