Conflict is inherent and unavoidable in any organization, because the individuals who comprise its leadership face divided loyalties. They must make decisions for the organization, for themselves, and often for departments, groups, or other organizations as well. Additionally, decision making at...

Executives generally desire more power because it is useful. Business firms likewise try to gain power over each other. Yet power also has costs that should be considered and managed. There are costs of acquisition, storage, and maintenance of the resources that supply power, as well as costs of...

Among the factors contributing to competitiveness problems for many American firms is the presence of excessive and inaccurate self-presentations and resulting defensive communication routines among managers in these firms. Suggestions are provided to identify and reduce conduct leading to these...

In todayÕs rapidly changing sales environment, successful salespeople must acquire skills that give them a competitive advantage. Emotional intelligence (EI), defined as perceiving, interpreting, and reacting to oneÕs own and othersÕ emotions, is offered as one critical skill that will allow...