This study examines computer usage patterns in the U.S. construction industry. One hundred and seven subjects, consisting of managers at different managerial levels and professional support staff, participated in this study. This study shows that the subjects exhibit significant differences with...

Among the factors contributing to competitiveness problems for many American firms is the presence of excessive and inaccurate self-presentations and resulting defensive communication routines among managers in these firms. Suggestions are provided to identify and reduce conduct leading to these...

In todayÕs rapidly changing sales environment, successful salespeople must acquire skills that give them a competitive advantage. Emotional intelligence (EI), defined as perceiving, interpreting, and reacting to oneÕs own and othersÕ emotions, is offered as one critical skill that will allow...