Iacovoiu, Viorela; Stancu, Adrian; Bucur, Crina Raluca - In: Amfiteatru Economic Journal 16 (2014) 36, pp. 501-516
, number, distribution and motivation of consumer complaints, administrative quality indicators of data services and main … consumer complaints. Among the documents under analysis we can mention contractual agreements, applicable procedures, as well … as relevant empirical data provided by NAPC, NAMRC, economic operators and a site for online complaints, namely …