The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....

During 2009-2011 the tourism industry at the Black Sea shore experienced a significant downturn as a direct result of the global economic crisis and a shy growth in 2012-2013 period. In this context of difficult macroeconomic conditions and a hardly predictable number of tourists, the suppliers...

IoT (Internet of Things) is a concept that defines a world in which all objects are connected to each other via the Internet. The ability of smart devices to connect, communicate and transfer data has enabled the innovation and development of various solutions for industry, business...

The Internet of Things (IoT) has gained particular attention, both from academia and from companies and industries, as a result of its characteristics and the opportunities that this technology generates for end-users and for the business environment. Thus, the creation of this network that...

The knowledge-based economy, along with the impact of information society technologies, presents the service organizations and their customers with many potential opportunities as well as challenges. Therefore, this study explores how the knowledge-based economy could influence the quality...

The last decade has witnessed rapid growth of Internet of Things (IoT) literatures by scientists from technology domains such as computer science, telecommunication and engineering, but very few studies have been done by sociologists, and even fewer by economic geographers in service research....

The evolution of information and communication technologies has made possible the use of new ways of teaching and learning. Geographic Information System (GIS), one of these new technologies, allows a visual learning environment, facilitates active learning and spatial thinking, and also...

Information and Communication Technology (ICT) plays an important role in all sectors of activity, hence in tourism sector too. Starting from this fact, authors consider as important identifying and implementing best practices in electronic environment for sustainable development of tourism in...

This paper makes a review of the main types of location, respectively of probability models, gravity models, utility models, location- allocation, but also of new spatial analysis instruments. In this context, we emphasize the fact that the new location models, based on a geographic information...

This article aims at exploring the stage of implementation of mediation as method for the alternative resolution of disputes among consumers and providers of banking services, in Romania. The importance of the topic stems from the increase in the number of customer complaints about banking...