theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol … function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control, (2) service failure … control, (3) quality consultancy, and (4) co-production control. However there are some difficulties and the hospitality …

environment . As a result, quality and esp ecially food safety bec ame elements with new values, in a multidimensional approach of … approach on how to produce quality and safe pro ducts for the final consumer. For this reason, at the international level a … series of standards have emerged that organizations have to follow to design, implement and certify food quality and safety …