In recent years, the significant and intensive change of working conditions necessitates employees to modify their work patterns to increase the number of working hours and work intensity by improving the efforts, which leads to the occurrence of the heavy work investment (HWI) phenomenon....

In its new form, the ISO 9001:2015 standard activates and utilizes a thought pattern based on risk assessment functioning in parallel with the implementation of the system regarding quality management. Therefore, we strive to identify the risks and opportunities associated with the processes and...