The book offers practical and theoretical insights in regional externalities. Regional externalities are a specific subset of externalities that can be defined as externalities where space plays a dominant role. This class of externalities can be divided into three categories: (1) externalities...

Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

This book offers a panoramic view of recent advances in spatial complexity, in order to enhance our understanding of complex spatial networks by simplicity in terms of both the basic driving forces of systemic impacts and the modelling of such systems. Simple models mapping out the evolution of...

Grundlagen des Service Engineering -- Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen -- Modellbasiertes Dienstleistungsmanagement -- Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen -- Service Engineering —...