attractions which are universally recognized.Two elements are essential in the tourism industry system: product quality and human … resources. In terms of quality of the hotel services, that is the one that allows to the tourist enterprise to own a competitive … satisfaction and quality, which are the focus of this paper. Therefore, this paper focuses on customer satisfaction measured by the …

owes to both the cult for labor present in the Japanese society and to the influx of knowledge on quality passed on by the … the high quality of products. Based on the realities of the Romanian economy, we thought it mandatory for a person … preoccupied and dedicated to the field of quality to conceive a project for promoting the cult of quality in the Romanian society …

It is considered that a weakness of the Romanian tourism offer is the quality of guest services. In this paper we … established as an objective to examine in detail the importance given by the consumers to the components of guest service quality … and their perceived performance, based on the three pillars of service quality: the material base (equipments), staff …

acceptable quality levels. A growing number of firms have outsourced production and manufacturing activities of all types to … outsourcing strategy has a number of advantages, among which quality improvement, a greater focus on managing other core …

taken into account and deductive qualitative evaluations are developed on the quality of the issues. The limits of the study …