Ercsey, Ida; Laszlo, Jozsa - Facultatea de Administraţie Publică, Şcoala … - 2010
The aim of this paper is to examine the effects of the consumers' expertise the quality experience on the consumers' expectations in case of different type of service guarantees. This study was carried out in the postal clients in the west part of Hungary and was based on one questionnaire. The...