This article examines how the services offered by sector business associations are used and the impact that they offer. A large-scale survey of small- and medium-sized businesses is used to infer how association services operate. An important focus is to determine the level at which the fixed...

Business Link (BL) in Britain provides a unique opportunity to examine a government policy support to small firms which has targeted fee income as a major part of its management objectives in order to increase the 'sense of value' of the services offered. This article examines the influence of...