Russell, Louise B.; Ibuka, Yoko; Carr, Deborah - In: The Patient: Patient-Centered Outcomes Research 1 (2008) 3, pp. 211-222
Background: In Crossing the Quality Chasm, the Institute of Medicine recommended that patient-centered care should not waste patients' time and should recognize the involvement of family and friends. Studies have documented the time spent by physicians on outpatient visits, but not that spent by...