The research question addressed by this paper is a simple one: are European consumers happy with the services provided by the utilities after two decades of reforms? We focus on electricity, gas, water, telephone in the EU 15 Member States. The variables we analyse are consumers' satisfaction...

The purpose of this paper is to investigate how energy policy should respond to the changes in the organisation of energy sector associated with privatisation. The paper begins with a brief review of how energy policy was perceived before the 1973 oil shock, and the lessons learned from...