Purpose – To examine the causes of knowledge management (KM) failure. Design/methodology/approach – A multi‐case analysis approach was used to review five documented cases of KM failure in the literature. Categories of risk were identified through an iterative analysis of each case....

Purpose – This paper introduces the notion of knowledge outsourcing (KO) where external knowledge providers (KP), rather than internal experts, are contracted to provide knowledge services. The purpose of this paper is to examine the role of KO in knowledge management (KM) and the...