Bawden, David; Vilar, Polona - In: Aslib Proceedings 58 (2006) 4, pp. 346-354
Purpose – The purpose of this paper is to review the nature of, and rationale for, user expectations in the digital library setting, and ways in which they may best be met and/or managed. Design/methodology/approach – An analysis of the literature, focusing on empirical studies, and bringing...