Frontmatter -- Contents -- Contributors -- Preface -- Introduction / Morgan, Michael / Lugosi, Peter / Ritchie, J.R. Brent -- Part 1: Understanding the Consumer Experience in Tourism and Leisure: Concepts and Issues -- Chapter 1. The Dimensions of the Tourist Experience / Cutler, Sarah Quinlan /...

Frontmatter -- Contents -- Introduction: The Concept of the Book -- Part 1: Understanding the Industry -- 1. Diversity and Planning: The Dynamic Nature of the Industry -- 2. Attraction and Accessibility -- 3. Labour Productivity -- 4. Pay Determination -- 5. The Nature of Service Labour -- Part...