Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public...

Part A: Scientific Foundations of Digital Governance -- Chapter 1 - Scientific Foundations of Digital Governance - Why, What and How (Yannis Charalabidis,Zoi Lachana, Charalampos Alexopoulos).-Chapter 2 - Digital governance as a scientific concept (Tove Engvall, Leif Skiftenes Flak) -- Chapter 3...

Part 1: Ethics and Ethical Compliance -- Chapter 1:1 Ethics and Accountable Governance in Africa: An Introduction (Kemi Ogunyemi, Isaiah Adisa, and Robert E. Hinson) -- Chapter 2:Ethical Dilemmas and the Changing Reality in Africa’s Public Sector (Nkemdilim Iheanachor and Emmanuel Etim) --...