Lääts, Kertu; Haldma, Toomas; Moeller, Klaus - In: Baltic Journal of Management 6 (2011) 3, pp. 357-377
Purpose – The purpose of this paper is to explore the dynamics of the usage of performance measurement (PM) methods and indicators, and this usage's influencing factors in service companies. Design/methodology/approach – The study is based on the contingency theory framework and focuses on...