Purpose – To determine the current state of knowledge related to performance measures and their degree of implementation in small and medium enterprises (SMEs) in England. Design/methodology/approach – The paper starts with a literature review and then goes on to discuss the methodology...

Purpose – The purpose of this paper is to find a means of connecting strategic management and operative performance measurement. Design/methodology/approach – The paper focuses on the balanced scorecard (BSC), its levels of use and utilization, the influence of specific features, the most...

Purpose – To report how an SME developed strategic and operational balanced scorecards (BSCs) as well as benchmarks for use in e‐commerce. Design/methodology/approach – The report begins with the initial management meeting, in which participants set goals for the firm, specified causal...

Purpose – The objective of this paper is to analyze and interpret some empirical results, obtained from an online survey, on the types of review and analysis approaches used by organizations in manufacturing, service, education, health care, and not‐for‐profit sectors and their...

Purpose – The purpose of this paper is to create a model called “Balanced score for the balanced score card” and to provide an objective benchmarking indicator for evaluating the achievement of the strategic goals of the company. Design/methodology/approach – The paper uses the concepts...

Purpose – The purpose of this paper is to present the concept of relative balanced measurement as benchmarking tool for public training centers and public services. Design/methodology/approach – Borrowing the concept of balanced scorecard we have modified the perspectives to reflect the...

Purpose – The purpose of this paper is to empirically examine what senior supply chain executives measure and how they perceive performance measurement from a balanced scorecard (BSC) perspective. Design/methodology/approach – A survey designed from the four perspectives of the BSC framework...

Purpose – The purpose of this paper is to review extant literature and present a proposed research agenda to examine whether environmental, i.e. green performance measures, can be integrated within an existing supply chain performance framework, explore what a meaningful industry‐recognised...

Purpose – The purpose of this paper is to investigate the relationship between a company's customer‐related performance and its learning and growth capabilities. Design/methodology/approach – Four banks in Taiwan – Citibank, Chinatrust, Taipei Fubon Bank and Taiwan HSBC – have recently...