Reflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK‐based organisations. The findings describe the current state of benchmarking and some of its advantages across a wide variety of public and private sector organisations. Also investigates...

The balanced scorecard, with its associated performance management approaches, has become a widely practised and popular management reporting method in recent times. Moreover, enabling technology, which assists in the delivery and personalisation of corporate performance information, is having a...

As competition motivates firms to exploit their core competencies, outsourcing takes on greater significance. Increased reliance on supplier capabilities and technologies, however, increases the impact that supplier selection and assessment can have on the buying firm and in particular, its...

Purpose – The pupose of this paper is to present an overview of the main conceptual and methodological issues that underlie our current understanding of benchmarking initiatives in the field of health. Design/methodology/approach – The paper is based on a pragmatic review of the literature...

Purpose – To review the application of the principles of benchmarking to the field of laboratory medicine. Design/methodology/approach – Review of the literature on performance management techniques employed in healthcare provision, and specifically in laboratory medicine, including...

Purpose – This paper seeks to describe the New Zealand Ministry of Health District Health Board (DHB) Mental Health Service Profile, which for the first time compares performance on a number of quality indicators for the populations of 21 DHBs. Design/methodology/approach – The background,...

Purpose – To examine issues related to the development of the internet and e‐commerce (EC) in the Kingdom of Saudi Arabia. Design/methodology/approach – Two surveys were sent out following a pilot project to gather data on the validity and reliability of the questionnaires. The first...

Purpose – The paper aims to focus on the development and application of a benchmarking information system designed for use within a cluster. Design/methodology/approach – Case study as the field research methodology for theory testing and refinement. Findings – Despite the difficulties and...

Purpose – The purpose of the paper is to develop an integrated framework for performance management of healthcare services. Design/methodology/approach – This study develops a performance management framework for healthcare services using a combined analytic hierarchy process (AHP) and...