The adoption of benchmarking techniques has increased over recent years, yet service organisations have been relatively … and competitiveness of service organisations and thus provide potential benchmarking criteria. Yet perceived service … benchmarking criteria. Consumers of three service sectors – health (family planning); education/professional (accountancy training …

improvement. In this sense, a survey‐based research was conducted in a developing country from which the aim of this paper is to … to the use of the DMAIC. Research limitations/implications – This is not a probabilistic survey and, therefore, the … parts of the results of a descriptive survey conducted by a postal questionnaire answered by more than 60 Six Sigma users …

This paper presents a methodological contribution to benchmarking studies of production practices. It presents some of … the main findings gathered from a benchmarking study developed between UK and Brazilian construction sites. The study was … developing benchmarking studies in production management because it allows direct transfer of results from practice to theory.  …

information systems. This type of research typically applies social theory to help develop an in‐depth interpretation of some of … interpretation, there are no holistic criteria or benchmarks by which this type of research can be evaluated. This paper uses an … evaluation framework (NIMSAD), taken from the action research domain, in order to help benchmark interpretative research …

manufacturing, and benchmarking the performance of English Universities. … performance measurement system -- Simulating less-than-truckload terminal operations -- Benchmarking the performance of English …

traditional planning, implementation, and control phases. This research expands the traditional process to provide an indication …

Examines the practical experience of benchmarking in the UK local government sector during the period leading to the … control, benchmarking has been subsumed under the wider practice of performance measurement in the sector. A critical factor … benchmarking: benchmarking as a rigorous and challenging scrutiny of local government processes; and benchmarking as an instrument …

A theoretical model, which describes continuous improvement and benchmarking processes, was developed. The model was … benchmarking with respect to reducing costs, improving performance, minimising organizational change and assessing performance …

Reflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK …‐based organisations. The findings describe the current state of benchmarking and some of its advantages across a wide variety of public … and private sector organisations. Also investigates the disincentives to benchmarking activity experienced by practising …

Features two case studies. The first of these focuses on Royal Mail, provider of a universal delivery service within …