Purpose – The purpose of this paper is to benchmark the Indian mobile telecommunication service providers for relative efficiencies. In this paper, a method for benchmarking performance of mobile telecom utilities based on data envelopment analysis (DEA) is presented. The paper discusses some...

Purpose – To investigate the application of multi‐attribute utility theory (MAUT) to aid in the decision‐making process when performing benchmarking gap analysis. Design/methodology/approach – MAUT is selected to identify the overall best‐in‐class (BIC) performer for performance...

Purpose – Technical education plays an important role in the development of a country in this age of knowledge economy. Indian technical education system is facing many opportunities and challenges, one of which is how to assess the performance of technical institutions based on multiple...

Purpose – Robot selection is basically a task of choosing appropriate robot among available alternatives with respect to some evaluation criteria. The task becomes much more complicated since apart from objective criteria a number of subjective criteria need to be evaluated simultaneously....

Balanced scorecards are having a major impact on executives’ strategic decision making by encouraging their use of future‐oriented, non‐monetary success indicators. This article explains how to create a balanced scorecard with a reasonable number of indicators, set appropriate benchmarks...

Purpose – Selecting appropriate variables for analytical studies is critical for the validity of analysis. It is the same with data envelopment analysis (DEA) studies. In this study, for benchmarking using DEA, the paper seeks to suggest a novel framework based on return on assets (ROA), which...

Purpose – The quantity and quality of available water resources have been recognized limiting factors in development of most of the arid and semi arid regions. The purpose of this paper is to evaluate the efficiency, for water users' associations (WUA), of irrigation project Samrat Ashok Sagar...

Purpose – The purpose of this paper is to analyze the longitudinal efficiency of branch operations of a third party logistics (3PL) company for comparative performance measurement and internal benchmarking. Design/methodology/approach – Data envelopment analysis (DEA) is used for measuring...

Purpose – The purpose of this paper is to evaluate clinical departments' performance per clinical sector in the context of the Greek public hospital care system. Design/methodology/approach – The sample consisted of 96 internal pathology and surgical clinical departments in 15 hospitals in...

Purpose – In this paper, the authors extend the goal-directed benchmarking theory proposed by Stewart for benchmarking and selecting suppliers. This extension is in recognition of the fact that benchmarking for suppliers is more than a pure monitoring process and includes a component of future...