Purpose – The purpose of this paper is to explore the process benefits and findings of a functional benchmarking exercise. It explores the issues surrounding the potential introduction of a direct employee car parking financial incentive or disincentive measure at an airport, drawing on best...

Purpose – This paper aims to explore the use of best practice benchmarking in civil aviation. Design/methodology/approach – Evidence was gathered from two international questionnaire surveys of the top 200 airlines and the top 200 airports. Supplementary evidence included interviews with...

Purpose – To provide an overview of the current attitudes and practical experience of airport benchmarking. Design/methodology/approach – A range of benchmarking studies are critiqued. The paper considers the partial performance measures which are used from an economic, operational and...

Purpose – This paper aims to describe the processes used to ensure that the comparisons made between airport and airline performance are as meaningful as possible, and to highlight a number of issues which need to be considered when making performance comparisons in aviation....

Purpose – To describe and analyse the adoption of economic value added (EVA) income as a benchmark for setting pricing and other policies of a monopolistic state‐owned enterprise in the absence of normal benchmarking mechanisms. Design/methodology/approach – By earning zero economic value...

Purpose – This paper aims to present the findings of an investigation into environmental reporting practice in the airline sector. Design/methodology/approach – Evidence was gathered from an international survey of 272 IATA Airlines. Responses accounted 65 per cent of the world's scheduled...

Purpose – This paper aims to propose and assess a core set of environmental and operational sustainability indicators for airport benchmarking, based on research conducted for a decision support tool designed to support airport environmental and operational sustainability. Seeks to make...