To avoid finishing last in a competitive race which requires its participants to master a range of things all at one time, more and more corporations are deciding to outsource subordinate aspects or competencies, thereby focusing their strategic spotlight on aspects more central to their...

Reports the results of a survey of quality management practices (QMP) in Australian service companies. Although service industries are much more important contributors to GNP and employment than manufacturing industries, most quality management literature is oriented toward manufacturing. We...

Purpose: The purpose of this paper is to understand the impact of the recent recession on both the automotive manufacturer as well as their suppliers. The research aims to identify if the impact has been the same at each of the organizations, or if there has been a difference....

As a means of benchmarking their position and assisting with anticipating an uncertain future, the identification of critical information systems (IS) management issues frameworks is becoming an increasingly important research task for both academics and industrialists. This paper provides a...

Purpose – To provide the reader with an appreciation of the present trends in the UK automotive supply industry as they affect the first and second tier supply chain and aims to give researchers an insight into the complex interaction between suppliers and their customers....

Purpose – The purpose of this paper is to focus on investigating and benchmarking green operations initiatives in the automotive industry documented in the environmental reports of selected companies. The investigation roadmaps the main environmental initiatives taken by the world's three...

Purpose – The purpose of this paper is to carry out case study research to analyse the current situation at a world class vehicle manufacturer (VM), the main case organisation. This paper aims to conclude whether there is scope for further inbound JIT supply focus to the case study...