Pantouvakis, Angelos; Mpogiatzidis, Panagiotis - In: Benchmarking: An International Journal 20 (2013) 3, pp. 305-321
Purpose – The purpose of this paper is to evaluate clinical departments' performance per clinical sector in the context of the Greek public hospital care system. Design/methodology/approach – The sample consisted of 96 internal pathology and surgical clinical departments in 15 hospitals in...