supply chain (DESC) in Oman and Tunisia (taking Tunisia as a benchmark) to identify gaps in the organizational and … that Tunisia is performing better than Oman in all the four dimensions. Originality/value – The study enables the readers …

Purpose – The purpose of this paper is to demonstrate how auditing internal manufacturing can improve the effectiveness … of the benchmarking process. It is the intent of this study to provide a set of internal auditing guidelines and … benchmarking organization to conduct a thorough auditing of corporate strategy and deployment of the strategy into manufacturing …

The implementation of more complex lean initiatives in the public sector of the economy is critical for quality …

findings show how benchmarking can enable SMEs to increase the rate of improvement of their quality initiatives.  …

The influence of quality on customer perceptions and thereby consumption behavior has led some analysts to call quality … that quality is vital and that every company needs to have a well‐designed and executed quality program in place …. Unfortunately, quality programs often fail to deliver the outstanding – parts per million – quality that is required for competitive …

Benchmarking is recognised as an essential tool for continuous improvement of quality. A large number of publications …

evolution of a generic outsourcing process. In accordance with the principles of total quality management, this paper describes …