Collins, Terry R.; Rossetti, Manuel D.; Nachtmann, … - In: Benchmarking: An International Journal 13 (2006) 4, pp. 431-446
Purpose – To investigate the application of multi‐attribute utility theory (MAUT) to aid in the decision‐making process when performing benchmarking gap analysis. Design/methodology/approach – MAUT is selected to identify the overall best‐in‐class (BIC) performer for performance...