logistics (3PL) company for comparative performance measurement and internal benchmarking. Design/methodology/approach – Data … framework for internal benchmarking with longitudinal data, providing actionable managerial insights, and the use of internal …

benchmarking study of their operational efficiency and service delivery effectiveness. The paper also carries out a peer … attention that could be translated into implementable actions. The benchmarking analysis has also helped to understand whether … goes beyond the traditional benchmarking studies of Indian telecom service providers introducing a two stage DEA model to …

benchmarking. This study differentiates itself from previous research by introducing an adaptive prediction method which generates … measurement with a prediction framework and advances benchmarking practices to enable better performance prediction.  …

same with data envelopment analysis (DEA) studies. In this study, for benchmarking using DEA, the paper seeks to suggest a … and applies DEA for measuring and benchmarking the comparative efficiency of companies in the same industry. Findings – It … is frequently impossible to obtain internal data for benchmarking from competitors in the same industry. In this case …

' associations (WUA), of irrigation project Samrat Ashok Sagar (Halali) in India, using benchmarking by data envelopment analysis as … the performance evaluation tool and to integrate the outcome of the benchmarking process for planning, design and …

efficiencies. In this paper, a method for benchmarking performance of mobile telecom utilities based on data envelopment analysis … (DEA) is presented. The paper discusses some concepts between quality performance and benchmarking and the results include … parameters of utilities for performance improvement. Practical implications – Benchmarking of service utilities in the telecom …

Purpose – In this paper, the authors extend the goal-directed benchmarking theory proposed by Stewart for benchmarking … and selecting suppliers. This extension is in recognition of the fact that benchmarking for suppliers is more than a pure …-directed benchmarking. The proposed model does not demand weights from the decision maker. The proposed model can be easily computerized …