Basu, Rana; Bhola, Prabha - In: Benchmarking: An International Journal 29 (2021) 7, pp. 2177-2201
Purpose: This paper attempts to empirically model and analyse interrelationships of quality management (QM), information technology (IT) and entrepreneurial culture (EC) with its impact on performance of Indian IT enabled service small and medium size enterprises (SMEs). More specifically, this...