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A paradigm for benchmarking lean initiatives for quality improvement
Comm, Clare L.; Mathaisel, Dennis F.X. - In: Benchmarking: An International Journal 7 (2000) 2, pp. 118-128
The implementation of more complex lean initiatives in the public sector of the economy is critical for quality …
Persistent link: https://www.econbiz.de/10014683124
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A business excellence approach to generic benchmarking in SMEs
McAdam, Rodney; Kelly, Michael - In: Benchmarking: An International Journal 9 (2002) 1, pp. 7-27
findings show how benchmarking can enable SMEs to increase the rate of improvement of their quality initiatives.  …
Persistent link: https://www.econbiz.de/10014683168
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Benchmarking the challenge to quality program implementation
Nels Lee, Terry; Fawcett, Stanley E.; Briscoe, Jason - In: Benchmarking: An International Journal 9 (2002) 4, pp. 374-387
The influence of quality on customer perceptions and thereby consumption behavior has led some analysts to call quality … that quality is vital and that every company needs to have a well‐designed and executed quality program in place …. Unfortunately, quality programs often fail to deliver the outstanding – parts per million – quality that is required for competitive …
Persistent link: https://www.econbiz.de/10014683187
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Benchmarking performance indices: pitfalls and solutions
Maleyeff, John - In: Benchmarking: An International Journal 10 (2003) 1, pp. 9-28
Many organizations include benchmarking as a component of their performance management system. Often, a performance index is used to quantify the ability of an organizational entity to operate successfully. Benchmarking a performance index is done inappropriately when statistical methods are...
Persistent link: https://www.econbiz.de/10014683196
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A review of literature on benchmarking
Dattakumar, R.; Jagadeesh, R. - In: Benchmarking: An International Journal 10 (2003) 3, pp. 176-209
Benchmarking is recognised as an essential tool for continuous improvement of quality. A large number of publications …
Persistent link: https://www.econbiz.de/10014683206
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Outsourcing: guidelines for a structured approach
Franceschini, F.; Galetto, M.; Pignatelli, A.; Varetto, M. - In: Benchmarking: An International Journal 10 (2003) 3, pp. 246-260
evolution of a generic outsourcing process. In accordance with the principles of total quality management, this paper describes …
Persistent link: https://www.econbiz.de/10014683209
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Benchmarking: achieving best value in public‐sector organisations
Magd, Hesham; Curry, Adrienne - In: Benchmarking: An International Journal 10 (2003) 3, pp. 261-286
Given the emphasis in today's environment on customer focus, stakeholders’ interests, public‐sector organisational performance and other methods of assessment are employed to address issues in the new public management and prevailing managerialism in measurement of public‐sector...
Persistent link: https://www.econbiz.de/10014683210
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Assessing the impact of components on future military command systems
Ben‐Dyke, A.; Cusack, M.; Hoare, P.; Lycett, M.; … - In: Benchmarking: An International Journal 10 (2003) 4, pp. 355-366
The future battlespace will consist of sensors, decision‐makers and weapons systems interoperating within a framework of command systems. These command systems should be adaptable to meet the requirements of a specific operational environment and to take advantage of new technology. The...
Persistent link: https://www.econbiz.de/10014683227
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Building an activity‐based costing hospital model using quality function deployment and benchmarking
González, Marvin E.; Quesada, Gioconda; Mack, Rhonda; … - In: Benchmarking: An International Journal 12 (2005) 4, pp. 310-329
Purpose – To use quality function deployment (QFD)/benchmarking for building an optimal activity‐based costing (ABC …
Persistent link: https://www.econbiz.de/10014683281
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New Zealand District Health Board Mental Health Service Profile
Welsh, B.; Kokaua, J. - In: Benchmarking: An International Journal 12 (2005) 6, pp. 508-514
Service Profile, which for the first time compares performance on a number of quality indicators for the populations of 21 … quality is also likely to be a spin‐off from the use of the Profile in the sector. Originality/value – Having key DHB mental … health quality information in one place and being able to compare individual DHB performance with minimum, medium and maximum …
Persistent link: https://www.econbiz.de/10014683292