Nigam, Vineeta; Thakur, Tripta; Sethi, V.K.; Singh, R.P. - In: Benchmarking: An International Journal 19 (2012) 2, pp. 219-238
model is prepared for benchmarking of the service providers in India. Based on the efficiency analysis, benchmarks can be … efficiencies. In this paper, a method for benchmarking performance of mobile telecom utilities based on data envelopment analysis … (DEA) is presented. The paper discusses some concepts between quality performance and benchmarking and the results include …