Alsaadi, Meiaad Rashid; Ahmad, Syed Zamberi; Hussain, … - In: Benchmarking: An International Journal 25 (2018) 8, pp. 3276-3295
Purpose: The purpose of this paper is to derive mobile-government (m-government) service-quality factors in the Gulf Cooperation Council (GCC) and develop an integrated strategic plan for improving the quality of m-government services from a customer perspective in the GCC....